A Trusted IT Partner For UK Schools
Are You Ready To Put An End To Expensive, Frustrating Computer Problems Finally and Forever?
The 8 reasons UK Schools choose
MSC IT Solutions as their Trusted IT Partner
1 You will enter a relationship with a team of experts in educational IT
Most IT providers will tell you that all computers are the same and they can support any network – we know that is not accurate. Which is why at MSC IT Solutions we understand the day to day needs of schools like yours, and for many years we have been building strong relationships to help schools get the best from their IT. All our technical staff have a background in education and a true understanding of exactly what is required to succeed in an educational environment.
2 100% Satisfaction – 90 Day Money Back Guarantee
We are extremely confident that you will see great value from our support services, which is why we offer a 90-day money-back guarantee to allow you to put us to the test! Use our managed or co-managed support services for up to 90 days, risk-free. If for any reason you feel we have not provided any value to your school, let us know and we will refund 100% of the support costs paid. Don’t take our word for it, see what our valued clients have to say.
3 You will gain access to a trusted strategic partner who has worked with over 100 Schools across the UK
Our entire business is built on trust, by working with and alongside school leaders and technical staff within schools. We will visit your school regularly to hold both technical and strategic reviews, as well as source and recommend vendors, solutions and providers for all aspects of your ICT. We see ourselves as ICT partners and an extension of your internal team who will work with you – not for you; which means you can sleep at night knowing we have your back.
4 You will receive personal service from a team of trusted EdTech professionals
We pride ourselves on our high level of personal service. We treat clients as part of our team and not just a number. Every client is given an account manager who is available to call at any time which means all phones are answered in person and emails are responded to promptly. We hold daily internal meetings to discuss all client needs, including any open tickets and proactive ways we can work together to improve your IT.
5 You will have full transparency via detailed documentation
Most IT companies do not provide schools with simple and easy-to-understand documentation by default. By keeping these documents to themselves, IT companies hold client’s “hostage”, making it difficult to make informed decisions. Not Us… As a client of MSC IT Solutions, you are provided with detailed documentation of your network and resources; which mean you are not kept in the dark whilst we deliver our exceptional service to you.
6 Proactive support tailor-made for education
All of our managed and co-managed support plans come with proactive server and network monitoring as standard, which means rather than waiting for issues to occur, we can monitor and fix issues remotely and before any noticeable issues to your staff and students. This means you can sleep easy at night knowing your servers and network are in safe hands.
7 Plain and simple language
We understand that not everyone is technical, that is why all our team will answer your questions in plain English and not confusing technical terms. It is our job to understand how computers, servers and switches work – not yours!
8 Just like you – not just 9 to 5
We understand that it is critical for your IT to be running at all hours for staff and students to be able to work remotely, which is why when critical issues arise that require a resolution outside of normal working hours you can rest assured that we will have an engineer available to assist and resolve.
See what other schools are saying about us…
Great Service, Quick Response Time and 100% Resolution with Minimal Fuss
I would have no hesitation in recommending MSC IT Solutions to any school looking to have their IT systems supported and improved. After BSF came to an end we needed to transition from a full managed service to Co-Managed support to reduce costs whilst keeping the same high levels of support and service. They quickly familiarised themselves with our systems and knew exactly what they were doing throughout the whole transition. Our system is now streamlined and runs a lot smoother thanks to their monitoring and management systems.
MSC IT Solutions look after our infrastructure and systems associated with it very well, and if there is anything, we need sorting in terms of issues or problems, then their response time either on the telephone or through email is very quick. Mark and his team are always available, and get things sorted with the minimum of fuss. The best compliment I can give about them as a whole is that I wouldn’t look anywhere else to have our system looked after.
I’m enormously happy with the entire Co-Managed service MSC IT Solutions provide to us.
Julie PartingtonNetwork Manager Manager
King David High School
Problems prevented before they happen & always on hand – We would be lost without the help and support of MSC IT Solutions
We chose to work with MSC IT Solutions because of their local knowledge and their particular interest in what we do as an Academy. Things changed for us in terms of IT when the Building Schools for the future five-year project came to an end, but by linking up with Mark and his team the transition has been seamless, and we have been able to add to our system with their support. MSC IT Solutions have full access to our site, and they are always on hand to help us when we need assistance.
24/7 monitoring and management systems allow them to keep a watchful eye on our system and alert us to any issues which may be forthcoming. In many cases, this has enabled us to prevent any problems before they have happened.
Another thing which has impressed us is the network of contacts Mark has throughout the sector. He adopts an honest approach, and on the rare occasions he is unable to help us, he can quickly put us in touch with someone who can. His knowledge is second to none, and as well as helping us maintain our system, Mark will often give us advice on how we can make improvements to make the service we provide more efficient. This knowledge and attitude has been passed on to the whole team – who are all extremely friendly and approachable.
Our contract with the business will come to an end later this year, but I have already made it a priority to keep the relationship going moving forward as it is not exaggerating to say we would be lost without the help and support MSC IT Solutions give us.